Privacy policy

OctaHook operates this website and sells directly to customers in the United States. This policy explains what we collect and why. What we collect. When you place an order we collect your name, email address, shipping address, and order contents. Payment card details are entered directly with our payment processor, Stripe, and are never received or stored by us. When you use the contact form we collect the name, email address, and message you submit. Your cart is stored in your own browser and is not sent to us until you check out. How we use it. We use this information to process and ship your order, send order and shipping confirmations, respond to your messages, prevent fraud, and meet our tax and accounting obligations. We do not sell your personal information, and we do not use it for advertising or send marketing email. Who we share it with. Only the service providers needed to run the store: Stripe for payment processing, our shipping carrier for delivery, and our email provider for order notifications. Each receives only what is necessary for that purpose. How long we keep it. Order records are kept as long as required for tax and accounting purposes. Contact messages are kept only as long as needed to resolve your inquiry. Your choices. You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. We do not create customer accounts, so there is no login or stored password to manage. Use the contact form to make a request and we will respond. Cookies. We use only the storage necessary to keep your cart and complete checkout. We do not run advertising or cross-site tracking cookies. Children. This site is not directed to children under 13, and we do not knowingly collect their information.